Flower Delivery UK

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Frequently Asked Questions

On this page you will find the answers to the most frequently asked questions.
if your question is not not covered here please email or call us and we will do
our best to answer it.

Question 1.
Can the flowers I have ordered be delivered today?
Answer - No, sorry but we are a next day service. We make up and despatch the bouquets ourselves. They are not relayed to another florist. This ensures that the flowers you see and order are the flowers that are received by the recipient.
Ours is a next day service (excluding Sunday), and your order will be delivered the day after you place your order - but you can of course specify a later delivery date by completing the delivery date box by each bouquet before you click on the "Buy Now" button. Orders must be received before 4pm UK time to ensure next day delivery. If you require a Monday delivery, please order before 10 am UK time on the Saturday before.
Please note that we are not able to deliver on Sundays, Bank and public Holidays.

Question 2.
How are the flowers delivered?
Answer - all our bouquets are carefully packed in a custom made sturdy mailing box, and are dispatched using the Royal Mail Next Day Special Delivery Service, which guarantees next working day delivery before 1 pm for most of the UK, although later times apply to some remote parts of Scotland and some off shore Islands. This is the best service provided by the Royal Mail, and we can track and trace you order from the moment we dispatch it to the moment it arrives.

Question 3.
Can I specify a delivery time?
Answer - unfortunately not, we are not able to specify a precise delivery time. For most of the UK deliveries will be in the morning before 1 pm - deliveries will normally be between 9am and 1 pm, however it is possible that deliveries may be earlier than this if a delivery is made at the start of a delivery postman's round. For parts of the Scottish Highlands delivery may be as late as 5.30 pm, and for the Scottish Islands delivery can be up to 2 working days.

Question 4.
What happens if the recipient is out?
Answer - the Royal Mail will leave a "while you were out card " which has 2 options on it :
Option 1: the recipient can call a number on the card and the Royal Mail will attempt to re-deliver either the same or following day, which in the case of Saturday delivery, this would be on the Monday after.
Option 2: the recipient can collect the flowers from their nearest local sorting office
We cannot be held responsible for any claims should the recipient be out, and/or the recipient does not exercise one of these 2 options immediately upon return.

Question 5.
Who makes up my bouquet order?
Answer - all the bouquets are made up by our own in-house florists - we do not pass on your order for another florist to make up and deliver. As such we can guarantee and maintain the high quality of all our bouquets.

Question 6.
Is this a secure site?
Answer - Yes, our shopping cart is secured by Thawte Secure Server

Question 7.
Can you make me up a bouquet not shown on your website?
Answer - Yes we can. We cannot guarantee that we have every flower available - particularly some exotics, but if you contact us we can discuss your requirements if you are looking for something a little different from our standard range.

Question 8.
Do you offer a full money back guarantee?
Answer - Yes we do. If you are not satisfied with our flowers, simply contact us explaining why you are dissatisfied with your flowers and we will refund your credit card.

Question 9.
Are there any hidden extra costs and charges?
Answer - Absolutely none. Unlike other flower delivery companies we do not add on a order or delivery charge, all our prices include VAT and delivery.

Question 10.
If I want to send 2 or more bouquets to 2 different addresses - how do I do this?
Answer - you need to submit 2 separate orders - it is not possible to enter 2 or more different delivery addresses on the same order.

Question 11.
What is your privacy policy?
Answer - we operate a strict privacy policy and none of the information that you provide when submitting your order will be passed onto anyone else or any other organisation or company

If your question is not answered here please email or call us with your question and we will do our best to answer it.

We welcome any questions, comments and suggestions you may have.

To Contact Flower Delivery UK

       UK callers please call us on: 01691 624555

    International callers please call us on: + 44 1691 624555

You can call us between 9.00am to 4.30 pm Mon to Fri and 9.30 to 11.30 am on Saturdays - UK time.


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